If you decide to include community management in your social media management package the yes! We know that replying to your social media inbox can be time-consuming so we are here to help.

To make sure we can answer customer queries accurately we will ask you to create a bank of FAQs with template answers, this means we won’t have to contact you in order to respond to every message. However, we do always like to assign an in-house liaise who we can get in touch with for more technical queries.